ORDERING & PAYMENTS
Can I place an order without creating an account?
Yes, you can check out as a guest. Creating an account is optional but gives you access to order history and exclusive offers.
Is my payment information secure?
Yes, we use trusted, encrypted payment gateways to ensure your payment details are always safe.
I haven’t received an order confirmation. What should I do?
Please check your spam or junk folder. If you still haven’t received it, contact us at contact@foloher.com, and we’ll assist you.
Why was my payment declined?
Payment may be declined due to incorrect details, insufficient funds, or security checks from your bank. Please try again or contact your bank for more information.
Can I apply more than one discount code?
No, only one discount code can be used per order.
Do you offer payment plans or buy now, pay later options?
Currently, we do not offer instalment payments. We are exploring this for future updates.
SHIPPING & DELIVERY
What are your shipping options?
We offer standard shipping across the UK. Currently, we do not provide express or international shipping
How much does shipping cost?
Standard shipping is typically calculated at checkout based on your location. We sometimes offer free
How long does delivery take?
Standard delivery usually takes 7-10 working days from the date of dispatch. Delivery times may vary depending on your location and any external factors.
Do you offer international shipping?
At this time, we only ship within the UK.
How do I track my order?
Once your order is shipped, we will email you a tracking link. You can follow this link to check your delivery status at any time.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery time, please contact us at contact@foloher.com and we’ll look into it promptly.
What happens if I’m not home during delivery?
If you are not available, the courier will usually attempt redelivery or leave a card with instructions for collection or rescheduling.
Can I change my delivery address after placing an order?
Please contact us immediately if you need to update your delivery address. If your order hasn’t been dispatched yet, we’ll do our best to update it.
RETURNS & EXCHANGES
What is your return policy?
You can return items within 14 days of receiving your order. Items must be unused and in their original condition. Please visit our Returns page for full details.
How do I start a return?
Simply email us at returns@foloher.com with your order number and reason for return. Our team will guide you through the process.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How long does it take to process a return?
Once we receive your return, please allow 5-7 working days for processing. Refunds will be issued to your original payment method.
Can I exchange an item?
At this time, we do not offer direct exchanges. If you would like a different size or style, please return the original item and place a new order.
What should I do if I received a faulty or incorrect item?
We’re very sorry! Please contact us at returns@foloher.com with your order number and a photo of the issue. We will prioritise resolving this for you.
Can I return sale items?
Sale items are eligible for return unless otherwise stated. Final sale items will be clearly marked as non-returnable.
How will I know when my refund has been processed?
You will receive an email confirmation once your refund has been issued. Please note that it may take a few additional days for the funds to appear in your account.
ACCOUNT & PROMOTIONS
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders, manage your details, and access special offers.
How do I create an account?
Click on the account icon at the top of our website and follow the simple sign-up steps. You only need your name, email, and a password to get started.
I forgot my password. What should I do?
On the login page, click ‘Forgot Password’ and follow the instructions to reset it. If you need further help, please contact us.
My discount code isn’t working. What should I do?
Please check that the code is entered correctly and that it hasn’t expired. If you’re still having trouble, contact us for assistance.
Do you offer first-time customer discounts?
Yes, sign up for our newsletter to receive 10% off your first order. Full details will be emailed to you after signing up.
GENERAL ENQUIRIES
Where is Foloher based?
Foloher is proudly based in the UK, with shipping available nationwide.
How can I contact you?
You can reach us at contact@foloher.com. We aim to respond within 24-48 hours.